Some customers are unable to access the FairFX Android app

Incident Report for FairFX

Resolved

This incident has been resolved.

Posted Jul 15, 2022 - 08:51 BST

Monitoring

3.10.1 with a hotfix is now out on the Play Store.

Posted Jul 14, 2022 - 12:37 BST

Identified

We have identified the issue and have deployed an app update. This will be in the Google Play store around later today. To update before then you can open your app and leave it open and connected to Wi-Fi for about 5 minutes. This should trigger an update directly within the app.

Posted Jul 14, 2022 - 10:19 BST

Investigating

Some customers are currently experiencing issues accessing our Android app. Affected customers will see a notification to update but no app update available. We're actively investigating the issue however in the meantime affected customers should use the mobile version of our website at https://app.fairfx.com

Posted Jul 14, 2022 - 08:54 BST

This incident affected: 📱 FairFX Mobile App.