Degraded performance to all services due to service provider outages

Monitoring·Degraded performance

Our service providers are now returning to normal and affected components of the Equals platform are operating as expected (This excludes 3DS transactions which we are still awaiting final confirmation of)

Mon, Oct 20, 2025, 10:54 AM

(1 week ago)

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Affected components

Oct 20, 2025, 09:21 AM

Now

💳 Card Payments

📱 FairFX Mobile App

💬 Support services

Updates

Monitoring

Our service providers are now returning to normal and affected components of the Equals platform are operating as expected (This excludes 3DS transactions which we are still awaiting final confirmation of)

Mon, Oct 20, 2025, 10:54 AM

Investigating

We are experiencing degraded performance to all our services due to a spike in errors with our cloud service provider. This includes our supporting services, such as live chat and ticketing systems.

Mon, Oct 20, 2025, 09:21 AM(1 hour earlier)