Card top ups stuck at funds required
Resolved
Degraded performance

The outage with our third-party card payments provider was resolved

Thu, Aug 1, 2024, 02:00 PM
3 months ago
Affected components
📱 FairFX Mobile App
🖥 FairFX Website
Updates

Resolved

The outage with our third-party card payments provider was resolved

Thu, Aug 1, 2024, 02:00 PM
2h earlier...

Identified

We have identified the source of the issue to be an outage with our third-party card payments provider.

Top-ups are delayed, but will be credited in due course.

Thu, Aug 1, 2024, 11:28 AM

Investigating

We are currently investigating an issue that causes card top-ups for which the payments have gone through to still be shown as funds required.

Thu, Aug 1, 2024, 11:22 AM
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